Honors and Certificate of Completion

Recruit Class #220 Citizen Police Department City of Atlanta

Citizen Police Acdamey #17

Cisco Call Manager Administration amd Call Routing Applications

Applying Leadership Principles 1

Applying Leadership Principles 2

Customer Services Via Phone and Email

Business Crises Management 1

Effective Email Technigues

Dealing with challenging Customer Interations

Objective

Enthusiastic and trained to do the profession as a help desk analyst in apparent firm and apply all my skills and knowledge for the expansion of the organization.

Summary

Help desk analyst project cordanatior and computer teacher with five years of experience in tanning, diagnosing and resolving technical problems in a multi-user environment. Very Organized and detailed team member with excellent written and oral communications skills .Advanced knowledge / training in Apple computers,  Microsoft Office, Microsoft Outlook Exchange , Telecommunications and computer operations. Certified customer support Specialist.

 

Usability and computer skills

Educational Talent

Experience

Computer Teacher with Global Tech Academy from March 2012 - Present Responsibilities handled are summarized as below: *Providing information regarding the basics of computer i.e. Word, PowerPoint and uses of the Internet * Introducing the students with the various computer applications i.e. designing * Giving the information about software programming, web designing, and programming * Teaching the students how to use computers for different purposes i.e. education, project work * Assigning projects to the students so they can handle the applications in real world context * Familiarizing students with a wide variety of technical programs

Abilities

Conducted tape backup operations. Worked assigned ticket to resolve outages:  Firewalls, load balancers, IDS, routers, switches, VLAN and Internetworking protocols (BGP) * Supported the change process so that only approved and validated changes will be incorporated into product documents and related software for customers

Career Objective

Enthusiastic and trained to do the profession as a help desk analyst in apparent firm and apply all my skills and knowledge for the expansion of the organization