I am proficient in Microsoft Excel, Power Point, Access, and Word. Also, I am knowledgeable in Contract Logic, Remedy, Can multi- tasks and ability to research and locate information quickly. I have prepared and processed necessary documents for Telecommunication and Enterprise Server & Network team using excel database with Microsoft word . Resolved tickets in the Remedy system ; Customers : Atlanta police Department ,Atlanta Fire Department ,Atlanta Park and recreation Gather quotes for vendors , Contacted GTA and AT &T when there is a Network outages at City Sites , Contact AT &T with Circuit ID for fire stations that are off the network ,AT &T Disconnection Audit . The department received a large credit for the monthly AT&T Club Bill in the amount of $199,059.59. I have Certificate of Completion from New Horizon Computer Learning Center: Cisco Call Manager Administration and Call Routing Applications, Call Center ABC’s 1: Call Center Functions, Call Center ABC’s 2: Call Center Functions, Customer Service via Phone and Email, Effective E-mail Techniques, Applying Leadership Principles 1: Developing critical Leadership Skills ,Applying Leadership Principles 2: Building Great Business Relationships, Dealing with customer challenging customer interactions: Establishing a Solid Customer Relationship and Fundamentals of Data Communication .
Leadership and Management skills: In the fall of 2010 until present I have Monitored contracts, Supported with Preparing Legislation (over $ 900,000 Thousand Dollars for DIT COA ), and service contracts for the purchase of equipment and services. Prepared and processed necessary documents for Telecommunication and Enterprise Server & Network team using excel database with Microsoft word. I have created an updated Telecommunications Trouble Shooting Guide sheet for City of Atlanta / DIT Department for help desk staff members. I have also supported team members, who meet with Atlanta Police Department to discuss upgraded solution for the APD / MDT air cards for the police Patrol Vehicles.
